Limited Warranty Terms
Effective Date: July 2025
1. Warranty Coverage
We offer a 12-month limited warranty from the date of delivery, covering defects in materials or workmanship under normal use.
If your products experiences a covered defect within 12 months, we will provide a replacement unit.
2. What’s Covered
This warranty covers:
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Electrical or mechanical failure due to a manufacturing defect.
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Units not functioning properly despite proper setup and use.
3. What’s Not Covered
This warranty does not cover issues caused by:
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Improper usage or failure to follow care instructions.
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Exposure to excessive heat or humidity.
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Damage caused by drops, accidents, or unauthorized repairs.
4. Replacement Process (Within 12 Months)
If you experience a covered issue:
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Contact our support team at support@ekontravel.freshdesk.com
with:
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A description of the issue.
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Clear photos or videos showing the problem.
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Your order number.
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Our team will verify the issue remotely.
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If approved, a replacement unit will be shipped to you. Further steps (such as returning the original unit) may be required depending on the case.
5. After-Warranty Policy (Beyond 12 Months)
After the 12-month period:
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No replacement or repair is provided.
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Any issue due to wear, heavy usage, or environment is not eligible.
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Customers are encouraged to follow ventilation and care guidelines to ensure optimal product lifespan.
6. Legal Disclaimer
This limited warranty gives you specific legal rights. You may also have other rights under your local laws. This warranty applies only to the original purchaser and is not transferable.
📩 For any questions regarding this warranty, contact us at
support@ekontravel.freshdesk.com