Refund policy

Returns and Exchanges


Motorcycle gear only works if it fits. If your size is not right, we swap it for free. If you would rather return your gear, we issue store credit for the full value of your items. Refunds to your original payment method are reserved for defective, damaged, or incorrect items.

Quick Summary

  • Free size exchanges. You have 60 days from delivery to exchange for a different size. There is no exchange fee and we ship your new size at no cost. You only cover the postage to send the original item back.
  • Returns for store credit. Changed your mind? Send your gear back within 60 days of delivery and receive store credit for the full value of your items. No restocking fee, and your credit never expires.
  • Try it on at home. You can try your gear on indoors to check the fit. Items that have been worn outside, ridden in, or washed cannot be exchanged or returned.
  • Refunds. We refund your original payment method only when an item is defective, damaged, or incorrect, or when you cancel before your order ships.
  • Defective, damaged or incorrect items. If the problem is on our side, we cover everything, including return shipping.
  • Every order is also backed by our 1 Year Warranty. See our Limited Warranty Terms.

1. Order Cancellation

You can cancel any time before your order ships. To request a cancellation, contact us at https://ekontravel.com/pages/contact with your order number, and if it has not shipped we will cancel it and refund you in full. If your order has already shipped, please follow the exchange or return process below.

2. Size Exchanges

Size exchanges are free. There is no exchange fee and we ship your new size at no cost. You only cover the postage to send the original item back to us.

Email us at support@ekontravel.freshdesk.com within 60 days of delivery and tell us which size you need. Our team will confirm availability and send you everything you need, including the correct return address. You do not need to place a new order. Once we receive your original item, we ship your replacement out to you.

Not sure which size to pick? Send us your usual size and measurements and our team will help you choose.

3. Other Exchanges

You can also exchange for a different color or another product. The same applies: no fee, you cover the return postage. If the new item costs more, we will let you know the difference before shipping. If it costs less, the difference is issued as store credit.

4. Returns for Store Credit

If an exchange does not work for you, you can return your gear for store credit within 60 days of delivery.

  1. Contact us first. Email support@ekontravel.freshdesk.com to start your return. Returns sent without prior approval cannot be accepted.
  2. Wait for your return address. RoadArmor riding pants go back to our US warehouse, and our other products go back to a different facility, so please wait for our email before shipping anything.
  3. Return shipping. Return postage is your responsibility.
  4. Your store credit. Once your item arrives at the address we provided and passes inspection, we issue store credit for the full price you paid for the returned items within 10 business days. There is no restocking fee. Original shipping charges are not included.
  5. Using your credit. Store credit can be used on anything at ekontravel.com, never expires, and cannot be redeemed for cash.

5. Eligibility

You are welcome to try your gear on at home to check the size and fit. To be eligible for an exchange or a return, items must be unworn beyond a simple indoor try-on: not ridden in, not worn outside, not washed, and free of any marks, odors, or damage. Please send items back with all armor inserts, liners, tags, and original packaging, along with your receipt or order confirmation so we can match the return to your order. Items that show signs of use will not be accepted.

6. Defective, Damaged, or Wrong Items

Please inspect your order when it arrives. If your item is defective, damaged in transit, or incorrect, email us at support@ekontravel.freshdesk.com with a photo and we will make it right at no cost to you. We cover return shipping, and you choose between a replacement and a full refund to your original payment method.

7. Items We Cannot Accept Back

For hygiene and safety reasons, we cannot accept returns on earplugs, balaclavas, and other items worn in the ears or against the face once they have been opened or used. We also cannot accept custom or personalized products, or items clearly marked Final Sale at the time of purchase, unless they arrive defective, damaged, or incorrect. If you are unsure whether something qualifies, just ask before you buy.

8. Your Statutory Rights

Nothing here limits your legal rights. If you are in the UK, the EU, Australia, or another region where consumer law gives you a right to a refund or a cooling off period, that right applies in addition to this policy.

Need Assistance?

Email us at support@ekontravel.freshdesk.com. Our support team is happy to help.