Refund policy

Satisfaction Guaranteed

At EKON, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to find the best solution for you. Our 60 day guarantee lets us work with you on the most convenient way to sort things out, and in many cases we can help without you needing to send anything back.

Quick Summary

  • 60 day guarantee. You have 60 days from delivery to return or exchange your gear.
  • Worn and ridden gear is welcome back. Trying it on the road is the whole point, so normal use will not disqualify a return.
  • Easy cancellation. You can cancel any time before your order ships.
  • Simple refunds. Approved refunds go to your original payment method within 10 business days.
  • Exchanges available. Wrong size, a different color, or another product, just contact us and we will set it up.
  • Return addresses vary by product. RoadArmor riding pants come back to our US warehouse, and our other products go back to a different facility, so our team sends you the correct address when you get in touch.
  • Return shipping. For change of mind returns you cover return postage. If an item is defective, damaged, or incorrect, we cover it.
  • Every order is also backed by our 1 Year Warranty. See our Limited Warranty Terms.

1. Order Cancellation

You can cancel any time before your order ships. To request a cancellation, contact us at https://ekontravel.com/pages/contact with your order number, and if it has not shipped we will cancel it and refund you in full. If your order has already shipped, please follow the return process below.

2. Resolving Issues Without a Return

Sometimes the fastest fix does not need a return at all, so if something is wrong, reach out to our team at support@ekontravel.freshdesk.com within 60 days and we will work with you to find the best resolution. This is an option we offer to save you time, never a requirement, and you are always free to simply return your item for a refund.

3. Return Eligibility

You are meant to try this gear for real, so wear and road use are fine. We only ask that returned items are reasonably clean and dry, free of damage beyond normal testing such as crash damage, tears, or stains that make an item unsellable, and sent back with any armor inserts, liners, tags, and packaging you still have. Please include your receipt or order confirmation so we can match the return to your order.

4. How to Return an Item

  1. Contact us first. Email support@ekontravel.freshdesk.com to start your return. Returns sent without prior approval cannot be accepted.
  2. Wait for your return address. Our team will send you the correct address and all the details you need. RoadArmor riding pants go back to our US warehouse, and our other products go back to a different facility, so please wait for our email before shipping anything.
  3. Return shipping. For change of mind returns, return postage is your responsibility. If the return is due to our error, such as a defect or the wrong item, we cover it.
  4. Refund timeline. Once your item arrives at the address we provided and is inspected, we will confirm approval and issue your refund to your original payment method within 10 business days.

5. Issues, Damages, or Wrong Items

Please inspect your order when it arrives. If your item is defective, damaged in transit, or incorrect, email us at support@ekontravel.freshdesk.com with a photo and we will make it right as quickly as possible at no cost to you, including return shipping and either a replacement or a full refund.

6. Exchanges

Yes, we do exchanges, whether you need a different size, a different color, or another product entirely.

Just email us at support@ekontravel.freshdesk.com and tell us what you would like instead. Our team will confirm availability and send you everything you need, including the correct return address. RoadArmor riding pants come back to our US warehouse, and our other products go back to a different facility.

You do not need to place a new order. Once we receive your original item, we ship your replacement out to you.

The same eligibility in section 3 applies, and your request needs to be made within 60 days of delivery.

7. Items We Cannot Accept Back

For hygiene and safety reasons, we cannot accept returns on earplugs, balaclavas, and other items worn in the ears or against the face once they have been opened or used. We also cannot accept custom or personalized products, or items clearly marked Final Sale at the time of purchase. If you are unsure whether something qualifies, just ask before you buy.

8. Your Statutory Rights

Nothing here limits your legal rights. If you are in the UK, the EU, or another region with a statutory cooling off period, that right applies in addition to our 60 day guarantee.

Need Assistance?

Email us at support@ekontravel.freshdesk.com. Our support team is happy to help.