SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

LOST/MISSING PACKAGES

EKON is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address are correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made for you at no charge.

• Customers are responsible for providing accurate and complete shipping addresses at the time of purchase.
• We are not responsible for orders that are lost, delayed, or returned due to an incorrect or incomplete address provided by the customer.
• If the package is returned to us for this reason, a 20% restocking fee will be applied, and the original shipping fee is non-refundable.
• If the package is still in transit and marked as undeliverable, customers may provide an alternative address for rerouting. Additional fees may apply.
  
  

📮 P.O. Box Address Policy

Please note that we do not recommend using P.O. Box addresses as your shipping destination.

While we strive to ensure the successful delivery of every order, P.O. Boxes are not always supported by our delivery partners, which may result in failed deliveries, delays, or returned shipments.

Important Notice:
If a customer enters a P.O. Box address, they assume full responsibility for any delivery issues that may occur.

EKON is not liable for lost, missing, or undelivered packages sent to P.O. Box addresses.

Refunds, replacements, or reshipments will not be provided for orders affected due to the use of a P.O. Box.

To help ensure a smooth and successful delivery, we highly recommend providing a valid physical street address when placing your order.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

SHIPPING TIME

Shipping time varies by location. These are our estimates:

Max delivery time – 12 business days.

*This doesn’t include our 2-5 day processing time.

*All shipping times exclude clearance/customs delays

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

HOW WILL MY PACKAGES ARRIVE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages.

If you have any other questions, please contact us and we will do our best to help you out.

Delivery Confirmation Policy

Please be advised that once an order has been handed over to the shipping carrier, we no longer have control over its handling or delivery. At that point, responsibility for the package is transferred to the logistics provider.

Once a tracking number indicates that the order has been Delivered, we are no longer liable for any missing packages. It is the customer’s responsibility to monitor tracking updates and ensure someone is available to receive the package at the shipping address.

To support transparency and timely communication, we collect phone numbers at checkout. This enables carriers to contact customers directly in case of delivery issues.

If an order is marked as delivered but cannot be located, customers must contact the shipping carrier directly for further assistance.

We also recommend checking with household members, neighbors, or your local post office if your order is marked as delivered but has not been received.