Your Questions, Answered
Everything you need to know about EKONâ„¢ for a seamless experience.
Delivery & Shipping
How long does delivery usually take?
How long does delivery usually take?
Your order will usually arrive within 5-12 working days.
All orders come with free shipping.
(All orders are shipped with tracking, so you can follow every step.)
How can I track my package in real time?
How can I track my package in real time?
As soon as your order ships, you’ll receive a tracking link by email. You can also check updates anytime on our Order Tracking page using your order number and email.
For larger orders, items may arrive in separate packages for faster delivery.
What should I do if my tracking hasn’t updated?
What should I do if my tracking hasn’t updated?
Tracking can take 24–72 hours to refresh. If there’s no update after 5 days, just contact our support team—we’ll make sure your order is on track.
Do you offer international shipping?
Do you offer international shipping?
Yes! We ship worldwide, with regional warehouses to speed up delivery. Shipping times vary by location.
Purchasing & Authenticity
Are EKONâ„¢ products available on Amazon or other retailers?
Are EKONâ„¢ products available on Amazon or other retailers?
No.EKONâ„¢ is exclusively sold through our official website: www.ekontravel.com
Other sites may show lookalike products, but only purchases from our site guarantee authenticity, warranty, and support.
How can I be sure I’m buying an authentic EKON™ product?
How can I be sure I’m buying an authentic EKON™ product?
The only way to guarantee authenticity is to purchase directly from our official website. This ensures you receive:
- Genuine EKONâ„¢ products
- Full warranty coverage
- Access to our customer support team
Why should I trust EKOMâ„¢?
Why should I trust EKOMâ„¢?
Over 50,000+ customers worldwide have chosen EKON™. We back every purchase with:
- 60-day money-back guarantee
- 1-year warranty on all products
- Secure checkout with leading payment providers
- 24/7 dedicated support team
We’re a trusted brand in travel, and your satisfaction is our priority.
Order & Payment
Can I change or cancel my order after placing it?
Can I change or cancel my order after placing it?
Yes—orders can be modified or canceledwithin 24 hoursof purchase, before they ship. If your order has already shipped, you can start a return once it arrives.
What payment methods do you accept?
What payment methods do you accept?
We accept all major and secure payment methods, including:
- Visa, Mastercard, American Express
- PayPal, Apple Pay, Google Pay, Amazon Pay, Meta Pay
- Shop Pay, Afterpay, Affirm, Sezzle, UnionPay, Maestro
(Payment options may vary by region—full details are shown at checkout.)
Is my payment information secure?
Is my payment information secure?
Yes—your security is our top priority. All transactions are protected by SSL encryption and processed through trusted payment gateways.
What happens if I entered the wrong shipping address?
What happens if I entered the wrong shipping address?
If your order hasn’t shipped yet, contact us immediately so we can update it. If it’s already in transit, our team will work with the carrier to find the best solution.
Returns & Support
What’s your return policy?
What’s your return policy?
We offer a 60-day risk-free return policy. Items must be in original condition and packaging to qualify. For full details, visit our Returns Policy page.
How do I start a return?
How do I start a return?
Simply reach out to our support team or visit our Returns Policy page. We’ll guide you through the quick, hassle-free process.
How can I reach customer support?
How can I reach customer support?
Our friendly team is available 24/7. Contact us via our support form or email us at support@ekontravel.freshdesk.com. We’re always here to help.
What if I entered the wrong email at checkout?
What if I entered the wrong email at checkout?
No worries—just contact our team and we’ll update your details so you don’t miss important updates about your order.
How Can We Help?
If you’ve still got questions, the answers you’re looking for might be in our help center. If you’d like to get in touch with us, feel free to contact our team!